Thank you for shopping with VOXLENA LLC. We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below.

Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Once your order is processed, it will be handed over to the shipping carrier.

Shipping Time

Estimated delivery times may vary depending on your location:

  • United States: 5–10 business days
  • International Orders: 7–15 business days

Please note that delivery times are estimates and may be affected by weather, customs delays, or carrier issues beyond our control.

Shipping Rates

  • Shipping costs are calculated at checkout based on your location and order size.
  • Promotional free shipping (if available) will be clearly mentioned on our website.

Shipping Carriers

We work with reliable shipping carriers such as USPS, UPS, FedEx, and international courier partners to ensure safe and timely delivery.

Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.
  • You can use the tracking number to monitor your shipment’s progress.

Incorrect Address

Please ensure your shipping address is correct at checkout.

  • VOXLENA LLC is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
  • If an order is returned due to an incorrect address, reshipping fees may apply.

Lost or Delayed Packages

  • If your package is delayed, please allow extra time for delivery.
  • If your order is lost in transit, contact us and we will assist you in resolving the issue.

Customs & Duties (International Orders)

  • International customers are responsible for any customs fees, duties, or taxes imposed by their country.
  • VOXLENA LLC is not responsible for delays caused by customs clearance.

Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the damaged item and packaging

We will review the issue and offer a replacement or resolution where applicable.

Contact Information

If you have any questions about our Shipping Policy, please contact us:

Company Name: VOXLENA LLC
Email: support@voxlena.store
Phone: +1 (505) 792-3961
Address:
2991 CLAY ST,
PADUCAH, KY 42001,
United States

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)