Thank you for shopping with VOXLENA LLC. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully.

Returns

  • We accept returns within 7 days of delivery.
  • To be eligible for a return, the item must be:
    • Unused, unworn, and in original condition
    • In its original packaging
    • With proof of purchase

Items that do not meet these conditions may not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

  • Items marked as Final Sale
  • Gift cards
  • Items damaged due to misuse, improper handling, or normal wear and tear

Return Process

To initiate a return:

  1. Email us at support@voxlena.store within 7 days of receiving your order
  2. Include your order number and clear photos (if applicable)
  3. Our support team will review your request and provide return instructions

Returns sent without prior approval may not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Shipping fees are non-refundable.

Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 5–10 business days.
  • Processing times may vary depending on your payment provider or bank.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us at support@voxlena.store

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original item and place a new order.

Order Cancellations

  • Orders can only be canceled within 12 hours of purchase.
  • Once an order has been processed or shipped, it cannot be canceled.

Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

Company Name: VOXLENA LLC
Email: support@voxlena.store
Phone: +1 (505) 792-3961
Address:
2991 CLAY ST,
PADUCAH, KY 42001,
United States

Business Hours:
Monday – Friday, 9:00 AM – 5:00 PM (EST)