Welcome to VOXLENA LLC. Below you’ll find answers to the most common questions about our products, orders, and services.

Orders

How do I place an order?

Simply browse our website, select your desired items, choose your size, and proceed to checkout. Once payment is completed, you’ll receive an order confirmation email.

Can I cancel or change my order?

Orders can be canceled or changed within 12 hours of purchase. After this time, orders may already be processed or shipped.

Shipping

How long does shipping take?

  • United States: 5–10 business days
  • International: 7–15 business days

Delivery times may vary due to location or carrier delays.

Do you ship internationally?

Yes, we ship to selected international destinations. Shipping availability and fees will be shown at checkout.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email to monitor your shipment.

Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery. Items must be unused, unworn, and in original packaging.

How do I request a return or refund?

Email us at support@voxlena.store with your order number and reason for return. Our team will guide you through the process.

When will I receive my refund?

Approved refunds are processed within 5–10 business days to the original payment method.

Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal (if available), and other secure payment methods displayed at checkout.

Is my payment information secure?

Yes. All payments are processed through secure third-party gateways. We do not store your payment details.

Products & Sizing

How do I choose the right size?

Please refer to our Size Guide available on each product page for accurate measurements.

Will the product color look exactly the same?

Colors may slightly vary due to lighting or screen settings.

Customer Support

How can I contact you?

You can contact us via:

What are your support hours?

Monday – Friday: 9:00 AM – 5:00 PM (EST)

Damaged or Incorrect Items

What if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll resolve the issue as quickly as possible.

General

Where is VOXLENA LLC located?

2991 CLAY ST, PADUCAH, KY 42001, United States

Do you offer discounts or promotions?

Yes! Subscribe to our newsletter or follow us on social media to stay updated on offers and promotions.

Still Have Questions?

If your question isn’t listed here, feel free to contact us anytime.

Email: support@voxlena.store
Phone: +1 (505) 792-3961